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Industrial Ethernet Solutions
Customer Service - Shipping / Returns Information
SHIPPING INFORMATION
Time in transit is based on business days and does not include weekends. If you require Saturday Delivery, please add that request under the Additional Details field within the checkout process. Pricing may vary, and Saturday Delivery is not available in all areas.
If you would like us to ship using your UPS or FedEx account, you may enter your account information in the “Additional Details” section located on the Order Review page, or you may email your account information
During the checkout process, you are required to select one of the available shipping methods listed in the cart. Shipping charges will appear onscreen and on the initial order acknowledgement you receive via email, however, your card is not charged at this time. If your shipping account information is provided, the charges will be removed from your order and a final credit card receipt will be emailed (reflecting the removal of the shipping charges) after the shipment has been processed.
RETURN POLICY
Tangui Network Industrial, LLC requires contact us that you for a Return Authorization Number (RMA) prior to returning any material. Returns, if authorized, must occur within 90 days of purchase. A minimum 20% restocking fee will be applied on all returns (subject to inspection), and any product that is damaged or not in original packaging may not be accepted.
TO COMPLETE A RETURN
Contact us
CANCELLATION POLICY
If canceling an order that has not yet shipped, a cancellation fee may apply for non-stock, special-order items. In addition, a 5% surcharge will apply to the cancellation of credit card purchases if the credit card has already been charged.
ORDERING INFORMATION
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Tangui Network Industrial, LLC accepts Wire Transfer payments , bank deposit from our customers domestic and outside the USA. Please via e-mail for wire transfer information.
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CREATING AN ONLINE ACCOUNT
Click on the “New Customer” instructions.
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CANCELLING/CHANGING AN ORDER
Once an order has been submitted over the phone or through the Tangui Network Industrial, LLC web site, it is a commitment to purchase. We will do our best to accommodate an "after order" request, but we cannot guarantee the ability to modify or cancel an order.
Privacy Policy
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Tangui Network Industrial, LLC respects the privacy of anyone who uses the webstore. Gathers important information from our visitors and customers. We publish this Privacy Policy to communicate how we gather and use information about you, how we protect it, and how you can participate in its protection.
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Collected Information
We require people who wish to make on-line purchases utilizing the web site to register as Customers on the Tangui Network Industrial, LLC web site (the "Webstore") and to give us contact information. We ask for contact and account information, such as name, company name, address, phone number, e-mail address, and password, in addition to financial and billing information, such as billing name, address and credit card number.
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Us uses the information we collect to set up access to the Webstore for individuals and their organizations. We may also use the information to contact customers and prospects to further discuss their interest in our company, the products that we sell and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also e-mail a customer newsletter and updates about the Webstore or the company. You can opt out of receiving these communications by replying to them at the time they are distributed or at any time by e-mail sales@tanguinetworking.com.
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All financial and billing information that we collect through Web site and the Webstore is used solely to bill for the purchases you make. Does not use this billing information for marketing or promotional purposes. Except as we explicitly state at the time we request information, or as provided here, we do not disclose to any third party the information provided.
We have referral relationships with third-party companies and individuals ("Referral Partners") who refer their customers to Tangui Network Industrial,LLC.
Customers who become paying customers of Tangui Network Industrial , LLC products and services through a Referral Partner are considered customers of both Us and the Referral Partner. We and a Referral Partner may share customer contact information with respect to their joint business relationship with the customer. The sharing of this information allows Tangui Network Industrial, LLC and the Referral Partner to establish the identity of the shared customer and determine referral fees owed. Shared contact and account is governed by the Terms of Service.
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Tangui Network Industrial, LLC uses a third-party intermediary to manage credit card processing. This intermediary is solely a link in the distribution chain and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing. Of course, users of the Webstore are responsible for maintaining the confidentiality and security of their user registration and passwords.
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Tangui Network Industrial, LLC may also collect certain information from visitors to the Web site and customers of the Webstore, such as Internet addresses. This information is logged to help diagnose technical problems and to administer the Web site and Webstore in order to constantly improve quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.